CIBC Canada customer care


CIBC – Canadian Imperial Bank of Commerce Bank in Canada

CIBC Website: https://www.cibc.com/en/personal-banking.html

CIBC online banking: https://www.cibconline.cibc.com/ebm-resources/public/banking/cibc/client/web/index.html#/signon

CIBC Smart Prepaid Visa Cards / Prepaid Card Online

You can order your CIBC prepaid card through online. You will get your card through mail after ordered online. Contact Prepaid Cardholder Services to activate your card via phone or website

Prepaid Cardholder Services Number inside Canada: 1-855-887-3888

Prepaid Cardholder Services Number outside Canada and the U.S: 1-650-432-1298

Prepaid Cardholder Services website: cibc.com/prepaidcard.

CIBC Mortgage contact

For information or assistance with any CIBC mortgage-related products, please visit the Mortgage section on CIBC.com or call 1-866-525-8622, 1-888-264-6843 (Toll-Free)

CIBC Mortgage booking meetinghttps://www.cibconline.cibc.com/ebm-resources/public/appt-booking/client/index.html#/meetings/book/topic?locale=en

Full-service telephone banking 24 hours a day, 7 days a week.

CIBC Customer Support

Contact CIBC customer service number for your queries

CIBC Mobile Banking customer support number: 1-877-433-1902

CIBC credit card services: 1-800-465-4653

CIBC  General banking inquiries

CIBC Telephone Banking numbers

Toll-Free (within Canada and the U.S.)
1-800-465-2422 for service in English or call 1-888-337-2422 for service in French.

International Calling

1-888-872-2422 / 1-902-420-2422 / 1-650-432-1298 followed by 1 in select countries (*) outside Canada and the U.S. To use this number, dial the international calling code, then the number, followed by 1 (e.g., 001 then 888-872-2422 + 1).

*Australia, Austria, Belgium, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Japan, Malaysia, Netherlands, New Zealand, Norway, Singapore, South Korea, Sweden, Switzerland, Taiwan, United Kingdom.

International Calling
from all other countries outside Canada or the U.S.
Online Banking Toll-Free: 1-888-872-2422

Prepaid Cards Toll-Free: 1-855-887-3888

CIBC Credit Card Services

Toll-Free (within Canada and the U.S.)
1-800-465-4653 within Canada and the U.S.

International
1-514-861-4653 (Elsewhere)
1-800-465-4653 in select countries outside Canada and the U.S. To use this number, dial the international calling code, then the number, followed by 0 (e.g., In France: 00 + 1-800-465-46530).

Fax (within Canada and U.S. only): 1-800-897-0551

Fax (from elsewhere): 905-816-9623

By Mail
CIBC Credit Card Services
P.O. Box 4058,
Station A
Toronto, ON
M5W 1L8
U.S. Dollar
CIBC Credit Card Services
P.O. Box 320
Station A
Toronto, ON
M5W 1C2

To report a lost or stolen credit card: (available 24 hours a day, 7 days a week)
Toll-Free (within Canada and the U.S.)
1-800-663-4575
Telephone Number (Elsewhere)
1-514-861 9898

Address for Mail Payments
If you are a cardholder of the following:

  • Aerogold® Visa Infinite Privilege*
  • Aerogold Visa Infinite*
  • Aerogold® Visa*
  • Aero Platinum™ Visa* Card
  • Aerogold Card for Wood Gundy®
  • Aventura® World Elite MasterCard™
  • Aventura® Visa Infinite*
  • Aventura MasterCard®
  • Aventura Gold
  • Gold Visa*
  • Vacation-gold®
  • Dividend Unlimited® World Elite MasterCard
  • CIBC Dividend® Visa Infinite* Card
  • CIBC Dividend® Visa* Card
  • Dividend One® MasterCard®
  • CIBC Dividend Platinum® Visa* Card
  • PETRO-POINTS™MasterCard
  • Driver’s Edge® World MasterCard
  • Platinum Visa*
  • Platinum MasterCard
  • Classic Visa*
  • Select Visa*
  • Wood Gundy AAA®
  • Aerogold Visa* Card for Business
  • bizline®
  • Corporate Classic

Please send your payments to: CIBC Credit Card Services
P.O. Box 4452,
Station A
Toronto, ON
M5W 4A8

CIBC Credit Card Services
P.O. Box 4595,
Station A
Toronto, ON
M5W 4X9

AeroCorporate and U.S. Dollar cardholders

CIBC Credit Card Services
P.O. Box 4452,
Station A
Toronto, ON
M5W 4A8

CIBC Aventura and CIBC Gold Visa Rewards Centre

Toll-Free (within Canada and the U.S.)
1-888-232-5656
International Calling
905-696-4907

CIBC Client Care Contact

Telephone: 1-800-465-2255
Fax: 1-877-861-7801
Address: P.O. Box 15,
Station A,
Toronto, ON
M5W 1A2

Business hours: Monday to Friday, 9:00 a.m. to 8:30 p.m. ET, and Saturday and Sunday, 9:00 a.m. to 5:00 p.m. ET

Email: Contact Client Care Online

CIBC Ombudsman

Phone: 1-800-308-6859 or 416-861-3313 in Toronto

Fax: 1-800-308-6861 or 416-980-3754 in Toronto

Mail Address: P.O. Box 342
Commerce Court
Toronto, ON
M5L 1G2
Email: ombudsman@cibc.com

CIBC Investment inquiries

CIBC Investor’s Edge: 1-800-567-3343

CIBC Securities: 1-800-465-3863

CIBC Corporate inquiries

Address: Commerce Court
Toronto, ON
M5L 1A2
CIBC Head Office

Phone: 416-980-2211

Telex: 065-24116

CIBC Student Loan Centre Contact

CIBC National Student Centre Address, Phone, Business hours

For information or assistance with government-issued student loans, please contact the CIBC National Student Centre directly at:

CIBC National Student Centre
P.O. Box 5055
Burlington, ON
L7R 4P3
Business hours: Monday to Friday, 7:30 a.m. to 8:30 p.m. eastern time
Phone:
US and Canada: 1-800-563-2422
From all other locations: 905-306-2940 (collect calls are accepted)

CIBC Client Account Management: 1-800-256-8580, 1-866-977-2692 or 1-866-699-2794

CIBC Bank INTERAC e-TransferTM Charges